Digital transformation is the evolution in the ways in which businesses are conducted. The main objective is to make businesses run more efficiently and smoothly. Through digital transformation, the customer service quality is enhanced so as to improve the experience of the end user. One major example is, making customer services go online so as to reduce the paperwork. This minor change has not only helped in environmental conservation but also improved the way customer services are accessed. The major set of technologies that has brought a revolution in the digital transformation are cloud services , internet of things, artificial intelligence, etc. These technologies together comprise a platform. Platforms act as infrastructures upon which other technologies are developed. Through the platform, the customers and service providers get together and interact so as to improve the business models. Platforms also, enable greater consistency as they are able to integrate w