Skip to main content

How to accelerate digital transformation through platform approach?

Digital transformation is the evolution in the ways in which businesses are conducted. The main objective is to make businesses run more efficiently and smoothly. Through digital transformation, the customer service quality is enhanced so as to improve the experience of the end user. One major example is, making customer services go online so as to reduce the paperwork. This minor change has not only helped in environmental conservation but also improved the way customer services are accessed.



The major set of technologies that has brought a revolution in the digital transformation are cloud services, internet of things, artificial intelligence, etc. These technologies together comprise a platform. Platforms act as infrastructures upon which other technologies are developed. Through the platform, the customers and service providers get together and interact so as to improve the business models.

Platforms also, enable greater consistency as they are able to integrate with your enterprise systems of record, adapt to changing processes and inherit evolving technologies, while at the same time providing essential security, scalability, and governance. This approach enables your organization to leverage its flexibility and embrace process changes and emerging capabilities along with your transformation journey. Making your enterprise more predictable and repeatable and lowering the risks by enabling faster time-to-market.

Service providers with a platform approach in your industry domain always add a great value during the company's digital transformation of your enterprise. The best Service providers will always look to invest ahead of the technology curve to make sure the existing processes could benefit from digital interventions while being focused on improving the customer’s journey and the entire business process.

Leading service providers don’t act like service providers but like your partners in your transformation journey, in contrast to technology or product vendors who have a tendency of painting a rosy picture of the future. Lastly, the best service providers will always focus on achieving your business outcomes, rather than becoming infatuated with a particular technology or point solution.

Ergo, it is of utmost importance to partner up with the best-suited service provider in your industry domain who understands your enterprise and offers a platform approach which enables end-to-end business process transformation. In doing so, your company will significantly improve its chances of achieving breakthrough customer experiences and greater competitiveness.

Comments

Post a Comment

Popular posts from this blog

IMPORTANCE OF CRM SOFTWARE

CRM or Customer Relationship Management is a data-driven software solution that helps businesses in establishing a concrete relationship with customers. CRM solutions let you manage, track and maintain your customer relationships, track sales leads and conversions, marketing performance and provide actionable data. Why implement a CRM solution? CRM streamlines the administrative processes that are involved in sales, marketing and service division which results in increased profitability and allows you to focus on maintaining and building better customer relationships. A multifaceted CRM serves as a strong CRM solution and plays a vital role in developing, improving and retaining customer relationships. The absence of an integrated CRM software can make you miss out on major growth opportunities as you won’t be able to optimize your operating process to the fullest.                             ...
Post a Comment
Read more

Success factors of IoT in Inventory Management for Enterprises

The Internet of Things (IoT) is a network that connects objects to the digital ecosystem. The internet plays an important role in the connectivity of these objects. In a factory, the objects could be machines or equipment. IoT connects all that and enables the collection and exchange of data. Cloud, Data Analytics, and Artificial Intelligence (AI) drive the digital process. IoT has transformed various industries including Inventory Management. Some of the success factors for improving Inventory Management are given below. Efficiency through Big Data Big Data enhances supply chain management . It enables real-time operations management that leads to improved efficiency. It keeps the factory managers informed about the space in their warehouses. This helps them plan their shipments and take decisions about reducing or expanding the warehouse storage capacity. Inventory optimization can take place due to insights obtained from data analytics to ensure proper inventory management. ...
1 comment
Read more

Benefits of ERP software

Dynamic ERP software -  is an asset to any organization. It makes the overall functioning of the business smoother through collecting and protecting data, automating processes and offering easy to reports and analysis which are easy to understand. Some of the major benefits of ERP software are: Enhanced Supply Chain Management: The companies which deal with moving physical inventory, ERP software acts as a Supply Chain Management Software , enhancing the supply chain management in various ways. A well designed Erp software allows a company to shorten the delivery time span which leads to more on-time deliveries via improved demand forecasting, better management of inventory and procurement, etc. Reduced IT Costs: One can think of ERP as all-inclusive software, it is a single software that is custom built to all your needs like having a supply chain management software and dynamic CRM software . This allows you to cut down on the cost of having different software ...
1 comment
Read more