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How to accelerate digital transformation through platform approach?

Digital transformation is the evolution in the ways in which businesses are conducted. The main objective is to make businesses run more efficiently and smoothly. Through digital transformation, the customer service quality is enhanced so as to improve the experience of the end user. One major example is, making customer services go online so as to reduce the paperwork. This minor change has not only helped in environmental conservation but also improved the way customer services are accessed.



The major set of technologies that has brought a revolution in the digital transformation are cloud services, internet of things, artificial intelligence, etc. These technologies together comprise a platform. Platforms act as infrastructures upon which other technologies are developed. Through the platform, the customers and service providers get together and interact so as to improve the business models.

Platforms also, enable greater consistency as they are able to integrate with your enterprise systems of record, adapt to changing processes and inherit evolving technologies, while at the same time providing essential security, scalability, and governance. This approach enables your organization to leverage its flexibility and embrace process changes and emerging capabilities along with your transformation journey. Making your enterprise more predictable and repeatable and lowering the risks by enabling faster time-to-market.

Service providers with a platform approach in your industry domain always add a great value during the company's digital transformation of your enterprise. The best Service providers will always look to invest ahead of the technology curve to make sure the existing processes could benefit from digital interventions while being focused on improving the customer’s journey and the entire business process.

Leading service providers don’t act like service providers but like your partners in your transformation journey, in contrast to technology or product vendors who have a tendency of painting a rosy picture of the future. Lastly, the best service providers will always focus on achieving your business outcomes, rather than becoming infatuated with a particular technology or point solution.

Ergo, it is of utmost importance to partner up with the best-suited service provider in your industry domain who understands your enterprise and offers a platform approach which enables end-to-end business process transformation. In doing so, your company will significantly improve its chances of achieving breakthrough customer experiences and greater competitiveness.

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