Digital
transformation is the evolution in the ways in which businesses are conducted.
The main objective is to make businesses run more efficiently and smoothly.
Through digital transformation, the customer service quality is enhanced so as
to improve the experience of the end user. One major example is, making
customer services go online so as to reduce the paperwork. This minor change
has not only helped in environmental conservation but also improved the way
customer services are accessed.
The major set of technologies that has brought a revolution in the digital transformation are cloud services, internet of things, artificial intelligence,
etc. These technologies together comprise a platform. Platforms act as
infrastructures upon which other technologies are developed. Through the
platform, the customers and service providers get together and interact so as
to improve the business models.
Platforms
also, enable greater consistency as they are able to integrate with your
enterprise systems of record, adapt to changing processes and inherit evolving
technologies, while at the same time providing essential security, scalability,
and governance. This approach enables your organization to leverage its
flexibility and embrace process changes and emerging capabilities along with your
transformation journey. Making your enterprise more predictable and repeatable
and lowering the risks by enabling faster time-to-market.
Service
providers with a platform approach in your industry domain always add a great value during the company's digital transformation of your enterprise. The best
Service providers will always look to invest ahead of the technology curve to
make sure the existing processes could benefit from digital interventions while
being focused on improving the customer’s journey and the entire business process.
Leading
service providers don’t act like service providers but like your partners in
your transformation journey, in contrast to technology or product vendors who
have a tendency of painting a rosy picture of the future. Lastly, the best
service providers will always focus on achieving your business outcomes, rather
than becoming infatuated with a particular technology or point solution.
Ergo, it is of utmost importance to partner up with
the best-suited service provider in your industry domain who understands your
enterprise and offers a platform approach which enables end-to-end business
process transformation. In doing so, your company will significantly improve
its chances of achieving breakthrough customer experiences and greater
competitiveness.
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